1. Data controller

Controller: Optim Toldos [EDIT: confirm legal business name]
Tax ID (NIF/CIF): [EDIT]
Address: [EDIT], Elche, Alicante 03200, Spain
Email: info@optimtoldos.com
Phone: +34 603 572 348

2. Purpose of processing

We collect and process your personal data for the following purposes:

To handle quote requests submitted through our forms.
To respond to enquiries made by email, phone or contact form.
To send you information about our products and services, only if you have given your consent.
To comply with any legal obligations that apply to us.

3. Data collected

Identification data: name, surname, address.
Contact data: email, phone.
Installation data: location, dimensions, product type.
Technical data: IP address, browser type, pages visited (only with analytics cookies, if accepted).

4. Legal basis

Explicit consent of the user when completing the forms.
Pre-contractual execution when the user requests a quote.
Legitimate interest in responding to enquiries.
Compliance with legal obligations (tax, commercial).

5. Retention period

Data will be kept for as long as necessary to fulfil the purpose for which it was collected, and thereafter for the applicable legal retention periods (up to 6 years for tax and commercial obligations).

6. Recipients of the data

Your data may be shared with:

Technology service providers (email hosting, cloud storage) under a data processing agreement.
Public authorities where there is a legal obligation to do so.
[EDIT: add other recipients if applicable]

No international data transfers are made outside the European Economic Area.

7. User rights

You can exercise the following rights over your personal data:

Access: to know what data we hold about you.
Rectification: to correct inaccurate or incomplete data.
Erasure: to request the deletion of your data.
Objection: to object to the processing of your data.
Restriction: to request the restriction of processing.
Portability: to receive your data in a structured format.
Withdrawal of consent.

To exercise these rights, send an email to info@optimtoldos.com with the subject "Data protection", enclosing a copy of your ID or identification document.

8. Complaints

If you believe that the processing of your data does not comply with the applicable regulations, you can file a complaint with the Spanish Data Protection Agency (AEPD), C/ Jorge Juan 6, 28001 Madrid, or via www.aepd.es.

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